Refund and Cancellation Policy
At FreeBay, we strive to provide a seamless and satisfactory experience to our users. This Refund and Cancellation Policy outlines the guidelines and procedures for requesting refunds or cancellations related to transactions conducted on our platform. Please read this policy carefully to understand your rights and responsibilities.
- Refund Eligibility
a. Products or Services: Due to the nature of our platform, where products are given away for free, refunds are generally not applicable for claimed items. As a user, you understand and acknowledge that the availability of products is dependent on donations and the discretion of the user who listed the item. Therefore, there is no guarantee of receiving a particular product.
b. Donations: Donations made on FreeBay are voluntary contributions to support the platform's operations and improvements. Since donations are not tied to specific purchases or services, they are non-refundable. We appreciate your understanding and generosity in supporting the FreeBay community.
- Cancellation Policy
a. Product Claims: Once a user successfully claims a product on FreeBay, the transaction is considered final and cannot be canceled. It is the responsibility of the user to carefully review and select the desired items before initiating a claim. Please ensure that you are committed to receiving and managing the self-delivery of the claimed product.
b. Donations: As donations on FreeBay are voluntary and not tied to specific purchases, cancellation requests for donations are not applicable. We encourage users to make donation decisions thoughtfully and only contribute amounts they are comfortable with.
- Dispute Resolution
a. Product-related Issues: If you encounter any issues or discrepancies with a claimed product, we encourage you to contact the user who listed the item to resolve the matter directly. FreeBay acts as a platform facilitating connections between users, and we are not responsible for the quality, condition, or delivery of claimed items.
b. Technical or Platform Issues: In the event of technical glitches or platform-related concerns that prevent you from completing a transaction or claiming a product, please reach out to our customer support team. We will make our best efforts to address and resolve any issues promptly.
- Exceptional Circumstances
a. Fraud or Misrepresentation: If you suspect any fraudulent or deceptive activity related to a transaction on FreeBay, please report it to us immediately. We will thoroughly investigate the matter and take appropriate actions to protect our users and maintain the integrity of our platform.
b. Legal Requirements: FreeBay reserves the right to comply with any legal obligations or requirements that may impact refund or cancellation policies. In such cases, we will adhere to applicable laws and regulations governing consumer rights and protections.
- Changes to the Policy
FreeBay reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our platform. We encourage you to review this policy periodically to stay informed about any updates.
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team for assistance. at [email protected]